robet Frequently Asked Questions

Creating a robet account takes less than two minutes. Visit robet.biz and click the registration button. Enter your Philippine mobile number, create a secure password, confirm your date of birth (you must be 21 or older), and agree to the Terms and Conditions. A verification code will be sent to your mobile number. Enter it to activate your account and you're ready to deposit and play.

The minimum age to register and play on robet is 21 years old. This is a firm requirement under PAGCOR's online gaming framework in the Philippines. You will be asked to confirm your date of birth during registration, and robet may request a government-issued Philippine ID to verify your age at any point during the KYC process. Accounts where the age requirement cannot be verified will be suspended.

robet accepts any valid Philippine government-issued ID for KYC verification — including a PhilSys National ID, driver's license, passport, UMID, SSS card, or PRC card. Your ID must clearly display your full name, date of birth, and a photo. You may be asked to submit a selfie alongside the document. KYC is typically completed within 24 hours of submission.

On the robet login page, click "Forgot Password" and enter your registered Philippine mobile number. A one-time reset code will be sent to that number via SMS. Enter the code on the next screen, set a new password, and log in. If you no longer have access to your registered mobile number, contact robet's 24/7 live chat support for account recovery assistance.

No. robet strictly enforces a one-account-per-person policy. Operating duplicate accounts is a violation of robet's Terms and Conditions and may result in all associated accounts being permanently suspended and balances forfeited. If you accidentally created a duplicate account, contact robet support immediately to resolve the situation before it affects your main account.

To permanently close your robet account, contact the support team via live chat or send a request to [email protected] with the subject line "Account Closure Request." robet will process the closure and return any remaining real-money balance to your registered withdrawal method. Note: if you want a temporary break from gambling, consider using robet's self-exclusion or cool-off period tools instead.

Log in to your robet account and go to the Deposit section. Select GCash as your payment method, enter the amount you wish to deposit, and confirm. You will be redirected to a GCash payment prompt — either via the GCash app or a QR code. Approve the payment and funds will appear in your robet balance almost instantly under normal conditions. GCash deposits on robet are processed in real time.

The minimum deposit on robet is ₱100 Philippine Peso for most payment methods including GCash and PayMaya. Some bank transfer methods may have higher minimums depending on the bank's own transaction limits. There is no published maximum deposit cap on most methods, though very large deposits may trigger additional verification steps under robet's AML compliance procedures.

GCash withdrawals from robet are typically processed within 3 to 5 minutes under normal conditions. In some cases, additional security checks or high withdrawal volumes may extend this to up to 30 minutes. If your GCash withdrawal has not arrived within an hour, contact robet's live chat support with your transaction reference number for a status update. robet does not charge withdrawal fees on GCash cashouts.

Yes, robet supports bank transfer withdrawals to major Philippine banks including BDO, BPI, Metrobank, and UnionBank. Bank transfer processing times are generally 1 to 3 business hours under normal conditions, though some transfers may take until the next business day depending on your bank's processing schedule. Make sure your registered bank account name matches your robet account name — mismatched names will cause withdrawal delays.

robet itself does not charge transaction fees on standard GCash and PayMaya deposits and withdrawals. However, your bank or e-wallet provider may impose their own transaction fees, which are outside robet's control. For bank transfers, some banks charge an inter-bank transfer fee on the recipient or sender side. Always check your payment provider's current fee schedule before initiating large transactions.

A robet withdrawal may be placed on hold if your account KYC verification is incomplete, if you have an active bonus with outstanding wagering requirements, if the withdrawal amount exceeds a threshold requiring additional verification, or if robet's compliance system has flagged the transaction for routine review. Log in to your account to check your verification status, or contact robet's live support team for a specific explanation of your withdrawal hold.

robet offers a wide selection of slot games from leading providers popular with Filipino players, including titles from JILI Games, which is one of the most played slot providers in the Philippines. The robet slots lobby includes classic reels, video slots, jackpot slots, and themed titles covering everything from Filipino folklore to international pop culture. New games are added regularly — check the Slot page for the current full catalogue.

robet operates within the PAGCOR-regulated online gaming framework, which requires that casino games use certified Random Number Generator (RNG) systems. The RNG engines powering robet's casino games are independently tested and audited by third-party testing laboratories to verify that outcomes are genuinely random and that Return-to-Player (RTP) rates are accurate. robet has no ability to alter or influence individual game outcomes.

Yes. robet's platform is fully mobile-optimised and accessible via the browser on any Android or iOS smartphone or tablet. You do not need to download a separate app — simply navigate to robet.biz on your mobile browser, log in, and play. The mobile interface adjusts automatically to your screen size. All games, deposit and withdrawal functions, account settings, and responsible gaming tools are available on mobile.

Yes, robet covers Philippine Basketball Association (PBA) games as part of its sports betting offering alongside other local and international sports markets. Filipino players can wager on PBA match winners, point spreads, totals, and other available markets during the PBA season. robet also covers NBA, UFC, boxing, and a range of international football leagues. Check the robet sports section for current fixtures and available betting markets.

RTP rates vary by individual game title and provider. Most slot games on robet carry an RTP of between 94% and 97%, with some JILI titles and jackpot games varying outside this range. The RTP for each game is displayed in the game's information or paytable screen. Remember that RTP is a theoretical long-term statistical average — it does not guarantee individual session results. Short-term outcomes can vary significantly from the stated RTP.

Yes, robet's Casino section includes live dealer games streamed in real time. Filipino players can enjoy live baccarat, blackjack, roulette, and other popular live table formats with real dealers. Live dealer games on robet are available 24 hours a day, including during major Philippine holidays. A stable internet connection is recommended for the best live gaming experience. Minimum and maximum bet limits for live tables are displayed in each game lobby.

robet offers a welcome bonus for new registered players on their first deposit. The specific bonus percentage, maximum bonus amount, and qualifying deposit minimum are displayed on robet's current promotions page at the time of your registration — bonus terms are updated regularly, so always check the live offer before depositing. Welcome bonuses on robet are credited to your Bonus Balance and are subject to wagering requirements before any associated winnings can be withdrawn.

A wagering requirement is a multiplier that determines how many times you must wager your bonus amount before you can withdraw winnings generated from that bonus. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in qualifying wagers before withdrawal is available. Specific wagering multipliers, eligible games, and time limits are stated in each robet bonus's individual terms. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less.

robet rewards its most active players through loyalty and VIP programmes that provide benefits including enhanced bonuses, faster withdrawal processing, dedicated account management, and exclusive promotional offers. Eligibility and tier progression details are communicated to qualifying players directly. If you believe you qualify for VIP status based on your activity on robet, contact the support team via live chat to enquire about your current eligibility.

Yes. If you have an active bonus on your robet account that you no longer wish to complete, you can request to forfeit the bonus through your Account Settings under the Responsible Gaming or Bonus section, or by contacting robet's live chat support. Forfeiting a bonus removes it from your account along with any associated wagering progress and bonus-derived winnings. Your real-money balance remains unaffected by a bonus forfeiture.

Yes — this is important to understand before accepting any bonus offer. When you accept a bonus, your real-money balance and bonus balance are typically subject to wagering requirements before withdrawal of bonus-related winnings is permitted. This means that if you have deposited ₱1,000 and accepted a ₱500 bonus, you may need to meet the full wagering requirement on the bonus before withdrawing even your original deposit, depending on the specific bonus terms. Always read the bonus terms carefully before opting in.

Reload bonuses on robet are promotional deposit bonuses available to existing account holders — typically offered on selected days of the week, during major Philippine events, or as part of seasonal campaigns. They work similarly to a welcome bonus: make a qualifying deposit within the promotional window and receive a bonus credit as a percentage of that deposit. Reload bonus terms, including minimum deposit and wagering requirements, are stated on each individual promotion's page on robet.

robet operates within the online gaming framework overseen by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for regulating gambling activities in the Philippines. PAGCOR's oversight covers player protection standards, fair play requirements, and responsible gaming obligations. Filipino players accessing robet from within the Philippines are doing so within the PAGCOR-regulated online gaming environment.

Log in to your robet account and navigate to Account Settings, then select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits and loss limits. Decreasing a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour cooling-off period — this is intentional, to prevent impulsive decisions made during or immediately after a gambling session. robet strongly encourages all players to set limits before they start playing.

Self-exclusion is available to all robet account holders who feel they need a serious break from gambling. You can activate self-exclusion from within your Account Settings under the Responsible Gaming section. Choose a temporary exclusion (minimum 30 days, up to 5 years) or a permanent exclusion. Once activated, your account is locked immediately and robet will remove you from all marketing communications. Temporary exclusions cannot be reversed before the chosen end date. If you cannot access your account, contact robet's 24/7 live support to activate exclusion on your behalf.

If gambling has stopped being fun and is causing stress, financial difficulty, or relationship problems, robet encourages you to use the responsible gaming tools available in your account — deposit limits, loss limits, cool-off periods, and self-exclusion. For support beyond robet's platform tools, PAGCOR maintains a responsible gaming programme and Filipino players can seek guidance from PAGCOR directly. robet's 24/7 live chat support team is also available to assist with activating any responsible gaming measure at any time. Visit robet's Responsible Gaming page for full details.

robet uses SSL/TLS encryption to protect all data transmitted between your device and robet's servers. Personal data and financial records are encrypted at rest. robet processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). robet does not sell personal data to third parties for marketing purposes. Account passwords are stored as one-way cryptographic hashes — they cannot be recovered even in the event of a system breach. Read robet's full Privacy Policy for complete details.

If you suspect that your robet account has been accessed without your authorisation, contact robet's support team immediately via live chat. Support agents can place an immediate security hold on your account while the situation is investigated. Change your password right away if you can still log in. robet will never ask for your password via live chat, email, or SMS — if you receive a message asking for your password claiming to be from robet, do not comply and report it to the support team immediately.